Delivery

Where is my order?

Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.

Delivery services and charges

The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address.

Express Delivery - £7.95

Orders must be placed by 2pm (Monday-Friday) to guarantee delivery* for the following working day. Express orders not placed on a working day will be despatched on the next working day.

*We regret that occasionally our couriers let us down and fail to make the delivery on the date requested. On the rare occasion when this does happen please inform us and we will refund your express delivery charge but regret we cannot be responsible for any consequential loss.

Standard Delivery - £5.95

UK orders will normally be received within 5 working days.

Free Uk Delivery

Orders over £70 are usually sent for free.

Unfortunately, we cannot extend the free delivery offer on the front page to all UK postcodes.

Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.

Can I send an order to more than one address?

To send orders to multiple addresses you will need to place separate orders. If you are a Company wishing to send gifts to staff or clients please contact our corporate gifts team by email on corporate@thomasturner.co.uk

Do you deliver overseas?

We deliver around the world and charge £25 per delivery.>

Do you deliver to BFPO addresses?

Yes we do deliver to British Force Post offices within the UK. For British Force Post offices outside of the UK further delivery charges are incurred. A member of our customer services team will contact you in relation to any further charges incurred prior to despatch.

What happens if I'm out when you deliver?

If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.

They'll leave you a card explaining where your parcel is and what to do next.

Royal Mail will take your parcel to the local sorting office if it requires a signature and you're not in. Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

Do you deliver to my area?

We deliver to almost all post codes in the UK, and to most addresses around the world.